Terms

Thank you for visiting www.facework.com.my . This website is an extension of our physical shops, Facework Beauty Centre. The objectives of this website is
1. to promote our skincare and hair treatment services and
2. to offer an avenue to customers who are familiar with our products to acquire or replenish them.

If you are not familiar with the products, we highly recommend that you check with your aestheticians or contact us before placing order.

Payment Options

We offer five options of payment acceptance. The five options available online now are
1.    Online payment via PayPal
2.    Bank Transfer 
3.    Send a Cheque
4.    Cash on Delivery (only for customers on Penang Island)
5.    Pickup N Pay

Order Confirmation
After you have placed an order, you will receive an Order Confirmation by email. Among other details, the Order Confirmation provides an Order Number to facilitate easy reference. Please provide a valid email address so you can receive the order confirmation from us. If you provide us your hand phone number, we may also send you an SMS to acknowledge order receipt.

Order Processing
Order will be processed promptly.
For Payment Option 1 to Option 3, we dispatch to the address you have provided in your order as soon as your payment is clear.  For Payment Option 4 to Option 5, we shall contact you to set up a delivery date and time or confirm your pick up date and time.

Delivery
For Option 1 to Option 3, we engage reliable courier service to make deliveries. We may also contact you, either by email or SMS, providing courier tracking number and other details upon dispatch. If no one is around to receive during delivery, the courier company will leave you a note to make other arrangement.

In Case of Dispute
We are an established business set-up. Should there be any dispute, we shall try our utmost to settle amicably. However, goods return is based entirely on our discretion only.